Privacy policy

Zhero operates this online store and website, including all related content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). Our store is powered by Shopify.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. It is compliant with the Quebec Act respecting the protection of personal information in the private sector (Law 25) and applicable Canadian federal privacy law (PIPEDA).

Please read this policy carefully. By using or accessing the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described herein.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

1. Personal information we collect

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services:

— Contact details: name, billing and shipping address, phone number, email address

— Financial information: payment card details, transaction information (processed securely by Shopify Payments — we never store your card number)

— Account information: username, password, preferences and settings

— Transaction information: items viewed, added to cart or wishlist, purchased, or cancelled

— Communications: content of messages you send us (e.g. customer support inquiries)

— Device & usage information: IP address, browser type, unique identifiers, and how you navigate the Services (collected via cookies and similar technologies)

We do not collect sensitive personal information such as health data, social insurance numbers, or government-issued identification.

2. Sources of personal information

— Directly from you when you create an account, browse or use the Services, make a purchase, or contact us

— Automatically through your device and browser when you visit our store, via cookies and similar tracking technologies

— From our service providers (e.g. Shopify, payment processors) who collect or process data on our behalf

— From marketing partners and third parties such as TikTok and Meta, in connection with advertising activities

3. How we use your personal information

— Providing the Services: processing payments, fulfilling orders, managing your account, arranging shipping, facilitating returns where legally required, and personalizing your shopping experience

— Marketing & advertising: sending promotional communications by email or other channels, and showing you relevant online advertisements based on your activity

— Security & fraud prevention: authenticating your account, detecting and preventing fraudulent or malicious activity, and securing our platform

— Customer support: responding to your inquiries and maintaining our business relationship with you

— Legal compliance: complying with applicable laws, responding to legal requests, and enforcing our terms and policies

4A. TikTok data sharing — Maximum level

We use the TikTok integration on Shopify at the Maximum sharing level to optimize our advertising performance and reach. This level combines all available data-sharing options, including:

— TikTok Pixel

— TikTok Events API

— Advanced Matching

— Shopify APIs

— In-App Payment data

Information about your interactions with our store — including items you view, add to cart, or purchase — may be shared with TikTok to serve you targeted advertisements on and off the TikTok platform. TikTok processes this data in accordance with its own privacy policy.

Depending on where you reside, you may have the right to opt out of having your information shared for targeted advertising purposes. To exercise this right, please contact us at zhero.shop.0@gmail.com.

Under Quebec Law 25, you have the right to know when your personal information is used for profiling or targeted advertising, and to withdraw your consent at any time.

4B. Meta (Facebook & Instagram) data sharing — Maximum level

We use the Meta integration on Shopify at the Maximum sharing level to optimize our advertising performance on Facebook and Instagram. This level combines all available data-sharing options, including:

— Meta Pixel

— Conversions API

— Advanced Matching

Information about your interactions with our store — including items you view, add to cart, or purchase — may be shared with Meta Platforms, Inc. to serve you targeted advertisements on and off Facebook and Instagram. Meta processes this data in accordance with its own privacy policy.

You may opt out of targeted advertising by Meta through your Off-Facebook Activity settings, or by contacting us at zhero.shop.0@gmail.com.

Under Quebec Law 25, you have the right to know when your personal information is used for profiling or targeted advertising, and to withdraw your consent at any time.

5. How we disclose your information

— Shopify and service providers who perform services on our behalf (payment processing, order fulfillment, data analytics, cloud storage, customer support)

— Marketing and advertising partners including TikTok and Meta (Facebook & Instagram), to deliver personalized advertising based on your activity

— At your direction such as when you use social media integrations or shipping services

— Affiliates or corporate group members where applicable

— In connection with a business transaction such as a merger, acquisition, or bankruptcy

— For legal reasons including to comply with applicable law, respond to subpoenas or government requests, or enforce our policies

6. Our relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and stored by Shopify, as well as third parties that may be located in countries other than where you reside.

We also use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify itself. In these cases, Shopify is responsible for the processing of your personal information for those specific purposes.

To learn more about how Shopify handles your data and to exercise your rights, visit the Shopify Privacy Portal.

7. Cookies and tracking technologies

We use cookies and similar technologies to operate our store, remember your preferences, and serve relevant advertising. These technologies may be placed by us or by third parties such as Shopify and TikTok. You may manage your cookie preferences through your browser settings, though disabling certain cookies may affect store functionality.

8. Third-party websites and links

Our store may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children's data

Our Services are not intended for use by minors. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a minor has provided us with their personal information, please contact us and we will delete it promptly.

10. Security and retention

We take reasonable measures to protect your personal information, but no security system is completely impenetrable. We recommend that you do not share your account credentials or communicate sensitive information through unsecured channels.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Your rights

Under Quebec Law 25 and other applicable laws, you may have the following rights:

— Right to access: request a copy of the personal information we hold about you

— Right to correction: request that we correct inaccurate information

— Right to deletion: request that we delete your personal information

— Right to portability: receive your data in a structured, commonly used format

— Right to withdraw consent: including for marketing or targeted advertising, at any time

— Right to opt out of profiling: object to the use of your data for automated profiling or targeted advertising

To exercise any of these rights, contact us at zhero.shop.0@gmail.com. We will respond within the timeframe required by applicable law and may need to verify your identity before processing your request.

For rights related to data processed by Shopify, visit privacy.shopify.com.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first at zhero.shop.0@gmail.com. If your concern is not resolved, you may lodge a complaint with the Commission d'accès à l'information du Québec (CAI) at cai.gouv.qc.ca.

13. International transfers

Your personal information may be transferred, stored, and processed outside of Canada, including in the United States, where Shopify and TikTok infrastructure may be located. We ensure that appropriate safeguards are in place for such transfers in accordance with applicable law.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date accordingly.