Shipping policy

We are committed to delivering your order safely and within a reasonable timeframe. Please read this policy carefully before completing your purchase, as required under the Quebec Consumer Protection Act (L.R.Q., c. P-40.1).

1. Shipping destination

We currently ship to addresses within Canada only. We do not ship to P.O. boxes, forwarding addresses, or international destinations at this time.

2. Processing time

All orders are processed within 3 to 5 business days after payment is confirmed. Business days are Monday through Friday, excluding Canadian statutory holidays.

Orders placed on weekends or holidays will begin processing on the next business day. You will receive a confirmation email with your tracking number once your order has been shipped.

Under the Quebec Consumer Protection Act, the total delivery period (processing + shipping) constitutes our committed delivery timeframe. If we are unable to ship within this window, we will notify you promptly.

3. Shipping carrier & delivery times

All orders are shipped via Canada Post. Estimated delivery times after dispatch are:

— Quebec: 2–4 business days

— Ontario & Atlantic provinces: 3–6 business days

— Western Canada (BC, AB, SK, MB): 5–10 business days

— Northern territories (YT, NT, NU): 7–14 business days

These are Canada Post estimates and are not guaranteed. Delays may occur during peak periods (holidays, postal disruptions). Zhero is not responsible for carrier delays once the package has been handed to Canada Post.

4. Shipping rates & free shipping

Shipping costs are calculated at checkout based on your delivery address and the weight of your order.

Free shipping on all Canadian orders over 100$ before taxes.

The exact shipping cost will always be displayed clearly before you complete your purchase, in compliance with Quebec consumer protection requirements.

5. Order tracking

Once your order has been shipped, you will receive an email containing your Canada Post tracking number. You can track your package directly at canadapost-postescanada.ca or through the Canada Post mobile app.

6. Delays & non-delivery

If your order has not arrived within the estimated timeframe, please first check your tracking information. If the package appears lost or stuck in transit for more than 10 business days past the estimated delivery date, contact us at zhero.shop.0@gmail.com and we will open a trace with Canada Post on your behalf.

Under the Quebec Consumer Protection Act, if delivery cannot be completed within a reasonable time after notice, you may be entitled to cancel your order and receive a full refund of the purchase price.

7. Damaged or lost packages

Please inspect your package upon reception. If your order arrives visibly damaged, take photos immediately and contact us within 48 hours at zhero.shop.0@gmail.com. We will work with Canada Post to file a claim and find a resolution.

Zhero is not liable for packages confirmed as delivered by Canada Post to the address provided at checkout.

8. Incorrect address

Please double-check your shipping address before completing your order. We are unable to modify an address once an order has been dispatched. Packages returned to us due to an incorrect address may be reshipped at the customer's expense.